Contact Centre Team Leader

Skills & Requirements

Description

About MotorwayMotorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.About the RoleWe’re hiring a Team Leader for our Brighton-based Seller Sales team. This is a rare opportunity to join an established operation with a strong track record, but where we’re now ready to raise the bar. You’ll be responsible for leading a team of Sales Agents, supporting daily performance, and driving continuous improvement through effective coaching, motivation and management oversight.We’re looking for a confident, hands-on people manager who knows how to get the best out of a sales team. This role is not a stepping stone into people leadership - it’s designed for someone who already has the fundamentals and is hungry for a bigger challenge. You’ll bring energy, accountability and a strong coaching ethos, helping us build a high-performance culture and set the standard for the future.What You'll Be DoingOwn the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agentsDrive individual and team performance against a range of KPIsCoach regularly and effectively to build skill, resilience and accountabilityUse data and dashboards to manage the team – spot trends, address issues, share insightsDeliver 1-2-1s, performance reviews and development plans that have real impactManage attendance, adherence and wellbeing in a fair, visible wayCollaborate cross functionally to drive improved business outcomesBring energy and creativity to drive motivation and resultsTake ownership of issues, initiatives and working practicesWork as effectively and collaboratively part of a broader management teamAbout YouProven experience as a Sales Team Leader in a contact centre or fast-paced sales environmentComfortable leading from the front and holding people accountableStrong coaching mindset – knows how to build capabilityResilient and action-oriented – works at pace and keeps things movingGood commercial understanding of how contact centre sales performance links to wider business goalsA data-literate operator who can use insights to make better decisionsPositive, driven, and able to influence others across teamsYou'll Thrive Here IfYou want to make your mark on an established teamYou value ownership, autonomy and trustYou believe that coaching is more than a buzzwordYou like being in the thick of it - making decisions, solving problems and leading from the frontYou want a role with clear potential to develop furtherInterview ProcessInitial Screen – 30 minutesHiring Manager Interview – 60 minutesWritten taskShift PatternMonday to Friday - 8:45am to 5:30pmBenefitsWe've got your back, in life's biggest moments and the everyday ones too.Competitive salaryEquity scheme - we all share in Motorway’s success25 days holidaySea-front office with bi-weekly massages and free snacksPrivate medical insurance via BUPALife assurancePension scheme (we contribute 5%)Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)24/7 Employee Assistance ProgrammeEV leasing schemeCycle to work schemeNursery salary sacrifice scheme1 paid volunteering day a yearFind more English Speaking Jobs in United Kingdom on Arbeitnow